Vacancy for Customer Relations Officer: Cumbria

Due to recent success with tendered projects, we require an experienced Customer Relations Officer to join our team to deliver works in Cumbria.

We actively promote a positive working environment in which teamwork, transparency and customer service are our key principles.

Position: Customer Relations Officer (Weeton)
Reporting to: General Manager
Location: Cumbria

About the role

The role will be site-based. As Customer Relations Officer, you will help facilitate the smooth running of projects by building and maintaining positive relationships between residents, sub-contractors, client representatives and the client – overall achieving excellent customer relationships for the duration of the works.

Key duties and responsibilities

• Assist with site set up.
• Visit each resident prior to work commencing to introduce the company and communicate the scope of works.
• Establish residents’ individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly.
• Work with site staff to implement effective practices.
• Carry out a property condition survey and appliance survey with photographs where necessary with the tenant before works start in the property.

Candidate requirements

• Previous experience within a customer service-based role would be preferable – ideally, previous resident liaison experience within the construction or social housing sector
• Computer literate in MS Office
• Good at developing relationships
• Ability to work remotely as well as part of a team and to adhere to strict deadlines
• Ability to work within guidelines
• Confident “people person” (this role requires extensive interaction with people from all walks of life and at all levels)
• Excellent attention to detail
• Driving licence

Salary: to be negotiated

Please send your application to