Vacancy for Customer Relations Officer

Procast are looking to employ an experienced full-time Customer Relations Officer to join our growing team.

The successful candidate will be site-based and will help facilitate the smooth running of projects by establishing and maintaining positive relationships between residents, sub-contractors, client representatives and the client, achieving excellent customer relationships overall on each project.

The main duties of this role are to:

• Assist with site set-up.
• Visit each resident prior to work commencing to introduce the company and to communicate the scope of works.
• Establish residents’ individual requirements by carrying out initial profiles, documenting any points discussed and tailoring individual communication plans accordingly.
• Work with site staff to implement effective practices.
• Carry out a property condition survey and appliance survey – with photographs where necessary – with the tenant before works commence.

Experience

• Previous experience within a customer service-based role would be preferable – ideally, previous resident liaison experience within the construction or social housing sector
• Computer literate in MS Office
• Good at developing relationships
• Ability to work remotely as well as part of a team and to adhere to strict deadlines
• Ability to work within guidelines
• Confident “people person” (this role requires extensive interaction with people from all walks of life and at all levels)
• Excellent attention to detail

Competitive salary

Please send your application to