About the Role
The role will be site based, as Customer Relations Officer you will help facilitate the smooth running of projects by building and maintaining positive relationships between residents, sub-contractors, client representatives and the client. Overall achieving excellent customer relationships for the duration of the works.
Overview
Job Type
Full time
Reporting To
Commercial Director
Location
Hamilton
Division
Property Management
Salary
To be negotiated
Key Duties & Responsibilities
- Assist with site set up.
- Visit each resident prior to work commencing to introduce the company and communicate the scope of works.
- Establish resident’s individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly.
- Work with site staff to implement effective practices.
- Carry out a property condition survey and appliance survey with photographs where necessary with the tenant before works start in the property.
Candidate Requirements
- Previous experience within a customer service-based role preferred, ideally with previous customer relations officer experience within the construction/social housing sector is desirable, though training can be given.
- Computer literate in MS Office.
- Good at developing relationships.
- Ability to work remotely as well as part of a team and to adhere to strict deadlines.
- Ability to work within guidelines.
- Confident People Person (this role requires extensive interaction with people for all walks of like at all levels).
- Excellent attention to detail.
- Driving Licence.
Why Procast
Why work with us
We are an award-winning principal contractor offering full turnkey retrofit and renewables with our expertise spanning construction, property energy and consulting, delivering projects of all sizes, on time, on budget and exceeding our client’s expectations.
Entrenched in our mission to deliver a sustainable future for all, our professional and adaptable approach is led by the very latest in design and innovation, resulting in an unrivalled and unmatched offering delivered by the best people in the business.
Through our diverse portfolio of business divisions, we provide a seamless end-to-end experience for our clients, fostering enduring relationships built on our distinctive value proposition and unwavering commitment to excellence.
Learn more about us
Entrenched in our mission to deliver a sustainable future for all, our professional and adaptable approach is led by the very latest in design and innovation, resulting in an unrivalled and unmatched offering delivered by the best people in the business.
Through our diverse portfolio of business divisions, we provide a seamless end-to-end experience for our clients, fostering enduring relationships built on our distinctive value proposition and unwavering commitment to excellence.
Life at Procast
A Culture of Growth, Respect, and Responsibility at Procast
Life at Procast is rooted in a culture of respect, fairness, and shared ambition. Employees are valued for their contributions and rewarded for driving the company’s success, all within an environment that prioritizes honesty, safety, and quality. With a strong focus on ethical practices and sustainability, Procast fosters a sense of purpose, blending professional growth with a commitment to giving back to the communities it serves.
Learn More
